COMPLAINTS AND ISSUES OF QUALITY
Contact our customer service department outlining your quality issues via [email protected]. This will provide us with an opportunity to investigate, and in some circumstances we may ask you to return the item to help us with our investigation. If necessary, we will arrange a replacement or refund.
We go to great lengths to ensure that our furniture is of the highest quality. Naturally, fair wear and tear in normal domestic use is expected, also natural wood characteristics such as small cracks appearing in the end grain due to change in temperature and humidity can occur. These may appear and disappear with the changing weather conditions. This will not affect the durability, serviceability or lifespan of your furniture and is completely normal. Colour change, ie greying, can occur on unsealed timber. Folding chairs and other fixings may need tightening each year.
Spillages should be cleaned up immediately with a damp cloth. In order to avoid major food and drink staining, a sealer should be applied to the wood. Sustainable-Furniture (UK) Ltd accepts no liability or responsibility for the application of sealer/oil unless it has been applied by an employee/representative of Sustainable-Furniture (UK) Ltd. We do carry spare fixings so if you need to have a fixing replaced then this is generally not a problem please contact us and we will supply the fixing. If you find that there is a genuine manufacturing fault in the furniture, please contact us on [email protected] and send some images to help explain what the problem is. If we consider there to be a genuine fault, we will replace the item free of charge.
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We do not warrant that this website, its servers, or emails which may be sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages, if these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.
Our entire liability under or in connection with this agreement, your order, the goods supplied or otherwise shall not exceed the value of your total payments to us.
Nothing in this agreement shall serve to exclude or limit our liability in respect of death or personal injury caused by our negligence.