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Returning Your Order

Cancellation & Returns Policy:

If for any reason you need to cancel your order with Sustainable Furniture (UK) Ltd, you will need to contact us as soon as possible.

If the product has already been dispatched you will need to make arrangements to return it. Products must be returned as they were delivered, boxed and sufficiently protected, and in the same condition that they were received.

Return authorisation, whether it be through faulty/damaged goods or change of mind (not through transport breakage), has to be obtained within 7 days from the date of receipt.

Half of the box or partial products cannot be returned. If one item is damaged in the box, entire box need to be returned.  If any of the goods have been used, or are not available for collection, in certain circumstances Sustainable-furniture (UK) Ltd will not be able to replace them.

All product returns must be accompanied with a correctly completely returns form. Items received at our warehouse with no returns form enclosed cannot be processed and / or refunded. Please download and fill in your returns form here.